• Tutorials

  • Getting Started with ShipSaver
  • Can I buy labels for shipments from other marketplaces?
  • Combine Orders & Purchase Label
  • ShipSaver Account Navigation
  • Billing & Payment Options
  • Managing Marketplaces & Sales Channels
  • Purchasing Insurance - Without ShipSaver Label
  • Purchasing Insurance - With ShipSaver Label
  • How to Import Missing Orders or Shipments
  • How to Cancel/Void Insurance
  • What is Auto-Insure? - and how do I get my 5% discount?
  • Claims - How to Create a Claim

• FAQ - Shipping Insurance

  • ★ What is Auto-Insure? - and how do I get my 5% discount?
  • Can I buy insurance for shipments from other marketplaces or private sales?
  • Does ShipSaver send my shipping expenses to my eBay account?
  • How can I check the status of my claim?
  • Are there any countries or products that are excluded?
  • Is tracking required to purchase insurance?
  • What items are excluded from the insurance coverage?
  • What happens after a claim is paid but the shipment eventually arrives?
  • Who needs to sign the claims statement/affidavit?
  • Should I refund the buyer when they tell me their shipment is lost or damaged?
  • Who files the claim, buyer or seller?
  • Who receives the claim payment?
  • Why should I use ShipSaver Insurance?
  • When should I add insurance to my items?
  • How many days do I have to file a claim?
  • What if I live outside the US?
  • Can I insure items shipped from other countries?
  • Can I insure a laptop, mobile phone or tablet?​
  • Can I insure USPS International First Class shipments?
  • How do I charge my buyers for insurance?
  • Can I cancel insurance?
  • Can I insure my shipping and handling costs?

• FAQ - Other

  • Accessing ShipSaver payment records for my taxes
  • Auto-Insurance Disclaimer
  • I'm missing some of my sales. Where are they?