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Claims - How to Create a Claim

There are 3 ways to start a claim

From the umbrella icon

  1. Go to the Shipments page
  2. Use the search and filter options at the top of the screen to find the lost or damaged shipment.
  3. Hover your mouse over the blue umbrella icon.
  4. Click the Create a claim button.

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From the Insurance Options button

  1. From the Shipments page, find the lost or damaged shipment.
  2. Select the checkbox to the left of the shipment.
  3. Click on the Shipment Options drop-down, then select Create a Claim.

 

From the Shipment Details page

  1. There are two ways to get to the Shipment Details page.
  2. From the Shipments page, find the lost or damaged shipment.
  3. Click the Shipment Details link. 

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  1. Or, from the Orders page, find the any one of the items in the lost or damaged shipment.
  2. Hover your mouse over the blue truck icon.
  3. Click the button to View Shipment Details.

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Once you are on the Shipment Details page you can click the Create a Claim button at the bottom of the screen. 

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Complete all required fields on the Create a Claim page, then click the File a Claim button on the bottom of the screen. Claims must be filed within 120 days of shipment. If the claim is for loss, the Insured must wait 21 calendar days (Domestic shipments) or 45 calendar days (International shipments) before filing claim with SHIPSURANCE.

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