FAQ - Shipping Insurance
Frequently Asked Questions
- ★ What is Auto-Insure? - and how do I get my 5% discount?
- Can I buy insurance for shipments from other marketplaces or private sales?
- Does ShipSaver send my shipping expenses to my eBay account?
- How can I check the status of my claim?
- Are there any countries or products that are excluded?
- Is tracking required to purchase insurance?
- What items are excluded from the insurance coverage?
- What happens after a claim is paid but the shipment eventually arrives?
- Who needs to sign the claims statement/affidavit?
- Should I refund the buyer when they tell me their shipment is lost or damaged?
- Who files the claim, buyer or seller?
- Who receives the claim payment?
- Why should I use ShipSaver Insurance?
- When should I add insurance to my items?
- How many days do I have to file a claim?
- What if I live outside the US?
- Can I insure items shipped from other countries?
- Can I insure a laptop, mobile phone or tablet?
- Can I insure USPS International First Class shipments?
- How do I charge my buyers for insurance?
- Can I cancel insurance?
- Can I insure my shipping and handling costs?